Larson Visits East Hartford Social Security Field Office
Hartford, CT – Today, Rep. John B. Larson (CT-01) visited the Social Security Administration’s East Hartford field office. Larson serves as Chair of the House Ways and Means Social Security Subcommittee and was able to hear from staff serving the East Hartford and Hartford field offices about the impact of COVID-19 on the SSA’s ability to serve the public.
Rep. Larson with SSA East Hartford District Manager Gilda Agosto
“We have heard concerning reports in the media and from constituents in my District that it has been difficult to access in-person assistance from the Social Security Administration (SSA),” said Larson. “The staff in these SSA field offices has done a remarkable job to adapt to tele-work procedures and other COVID-19 safety measures, and I saw firsthand how staff in the East Hartford and Hartford Field Offices are serving the public by all means possible. Still, it should come as no surprise that these measures have restricted access to services for some customers. As Chair of the Social Security Subcommittee, I have requested several reports related to customer service at the SSA during the pandemic and plan to continue my oversight during COVID-19.”
“While many constituents can get the help they need online or on the phone, for some there is no substitute for the in-person services these field offices provide,” Larson continued. “I was glad to have the opportunity to hear directly from staff at our local field offices about how Congress can help provide the resources they need to improve services, and plan to continue my oversight so that constituents are best served by the Social Security Administration.”
Chairman Larson has initiated several audits and reports on SSA customer service during the pandemic. He strongly supported the House passed appropriations bill led by Chairwoman Rosa DeLauro (CT-03), granting a $1.1 billion increase in funding for the Social Security Administration to strengthen customer service, reduce delays in disability claims and resume mailing Social Security Statements to all covered workers not yet receiving benefits. This bill is awaiting action in the Senate.
Chairman Larson has introduced the bipartisan Know Your Social Security Act (H.R. 4143) to ensure annual statements are mailed to all workers rather than just making them available online and Social Security 2100: A Sacred Trust (H.R. 5723), landmark legislation that would expand benefits for all Social Security beneficiaries and extend the solvency of the Social Security trust fund.